Refund & Return Policy

Returns

We want you to be happy with your purchase. If for any reason you need to return an item, returns are accepted within 30 days of the original purchase date.

To be eligible for a return, the item must:

• Be unused and in the same condition as received.
• Be returned in its original packaging.
• Include all original parts, accessories, hardware, instructions, and documentation.
• Include proof of purchase or order information.

Returns requested more than 30 days after the original purchase date are not eligible for a refund or exchange.

Please do not send your purchase directly to the manufacturer. All returns must be authorized by V-Twin Visionary and sent to the return address provided by us.

Restocking Fee

For returns requested for reasons other than a product defect, shipping damage, or an error on our part, a 20% restocking fee will be deducted from the refund amount.

Examples of returns subject to the 20% restocking fee include, but are not limited to:

• Ordering the wrong item.
• Ordering the incorrect size, color, or model.
• Changing your mind.
• Deciding you no longer want the product.
• Purchasing an item that is not compatible with your motorcycle or application.

The 20% restocking fee covers costs associated with processing, inspecting, repackaging, and returning merchandise to inventory.

No restocking fee will be charged when:

• We shipped the wrong item.
• The item arrives defective or damaged.
• The return is the result of an error made by V-Twin Visionary.

Refunds

Once your approved return is received and inspected, we will send you an email confirming receipt of the returned item.

After inspection, we will notify you whether your refund has been approved or denied. If approved, the refund will be issued to your original method of payment within several business days.

For eligible returns, the refund amount will be reduced by the applicable 20% restocking fee and any non-refundable shipping charges.

Original shipping charges are non-refundable.

If an item is returned that does not meet our return requirements—including items that have been used, installed, damaged, or returned without the original packaging or components—the refund may be denied or additional deductions may apply.

Sale Items

Sale and promotional items are final sale and are not eligible for return or refund, unless the item is defective, damaged during shipping, or the incorrect item was shipped.

Exchanges

We only replace items that are defective, damaged, or shipped incorrectly.

If you need to exchange an item, please contact us at maggie.holt@vtwinvisionary.com before returning the product. Do not send an item back without first receiving return instructions from V-Twin Visionary.

If an exchange is approved, the replacement item will be shipped once the original item has been received and inspected.

Return Shipping

Please send all approved returns to:

V-Twin Visionary
1889 Carters Creek Pike
Franklin, TN 37064

Customers are responsible for all return shipping costs unless the return is due to our error or a defective/damaged product.

Original shipping charges are non-refundable. If return shipping is paid by V-Twin Visionary due to a customer-requested return, the return shipping cost may be deducted from the refund.

We recommend using a trackable shipping service or purchasing shipping insurance when returning an item. V-Twin Visionary is not responsible for items lost or damaged while being returned to us.

Defective or Damaged Items

If your item arrives damaged, defective, or is otherwise not what you ordered, please contact us as soon as possible at maggie.holt@vtwinvisionary.com.

Please provide your order number and, when applicable, photos of the damaged or defective item and packaging. We will work with you to determine the appropriate resolution.

Defective, damaged, or incorrectly shipped items are not subject to the 20% restocking fee.

Gift Returns

If an item was purchased as a gift and shipped directly to the recipient, an approved return may be issued as store credit for the value of the returned merchandise.

If the item was purchased by the gift giver and shipped to the gift giver, any approved refund will be issued to the original purchaser and original method of payment.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards.
• Sale or final-sale items, except where the item is defective, damaged, or incorrectly shipped.
• Items that have been used, installed, modified, or damaged after delivery.
• Items returned without their original packaging, parts, accessories, or documentation, when applicable.

If you have questions about whether an item is eligible for return, please contact us before shipping the item back.